Landlord Services


Letting your Property

Before letting your Property in Greater Manchester we recommend that you:

  • Obtain your mortgage lender's agreement to the tenancy.
  • Inform your insurance company that your property is to be let.
  • Ensure that you comply with the Gas, Electrical Equipment, Furniture and Furnishings Safety legislation and EPC’s (see below).
  • Clear the property of personal effects and professionally clean the property ready for occupancy.
  • Ensure the garden is in seasonal order.
  • Leave instruction manuals for all appliances and the heating system.
  • Decide what contents will be left in your property during the tenancy and remove any items that are not to be included. You may wish to discuss this with us first.
  • Inform us if you are going to live or work abroad.
  • Supply at least three full sets of keys for the property, including the garage and any other outbuildings, and ensure that each set is clearly identifiable.

We can help you with any of the above tasks and can also arrange for a wide range of property maintenance services to be performed on your behalf (at cost). Upon receiving your instruction to let the property we will then comprehensively market your property.

Management Service

QuaLETy Ltd provide all the services required to let and manage your property in Greater Manchester, as well as a full range of property management and maintenance services on behalf of the Landlord. QuaLETy Ltd will find and introduce prospective tenants, perform tenant referencing, create an Assured Shorthold Tenancy, collect the Security Deposit and first month’s rent and collect and chase up rents on an on-going basis.

Services provided

  • Visit the property and take full details including location, furnished/unfurnished, date property is available, rent required [and whether any bills are included etc.]. We will also take digital images and a video.
  • Discuss the amount of rent you can expect to receive on a monthly basis and your responsibilities as Landlord.
  • Advise whether to let your property furnished or unfurnished and what furniture should be left within the property.
  • Add your property details – together with digital images – to the QuaLETy Ltd web site, which has an advanced mapping capability so that prospective Tenants can easily locate your property within Greater Manchester.
  • Pro-actively market your property to prospective Tenants who contact QuaLETy Ltd or who register on the QuaLETy Ltd web site.
  • Use state-of-the-art Internet technologies [such as email, SMS and Internet advertising] to get potential Tenants interested in viewing your property.
  • Co-ordinate all property viewings between the Landlord and the prospective Tenant.
  • Notify you when a prospective Tenant decides they wish to rent your property in Greater Manchester.
  • Apply for references [financial, employment, character, previous addresses] on your behalf.
  • Arrange for the preparation and signature of the appropriate Tenancy agreement.
  • Take a Security Deposit to secure against damages. All deposits are processed in accordance with the Tenancy Deposit scheme. Note: Although we try and establish, by talking with the prospective Tenant, whether they have the financial means to pay the rent - we cannot in any way warrant or guarantee the credit worthiness or the future conduct of any prospective Tenant.
  • Meet the Tenant, execute the Tenancy Agreements, receive the Security Deposit collect the first months rent, issue a tenancy pack.
  • Take a full video inventory, all utility meter readings and notify utility companies / Council Tax office of the new Tenant details.
  • Provide you with an itemised statement of account as soon as possible after the commencement of the Tenancy and forward the rent [less QuaLETy Ltd fees].
  • Demand the rent [in accordance with the AST] and hold it within our client account.
  • Notify you if rent is not paid on time.
  • Prepare and send you monthly rent statements defining all income and expenditure.
  • Take day-to-day management responsibility for your property.
  • Property visits are included as part of the management charge, usually on a quarterly basis. We will write to you if we believe the condition of your property to be unsatisfactory. Note: Any visit will only identify visible or obvious problems with the property, these visits will not include checking the inventory and/or schedule of condition.
  • At the end of the Tenancy we will check the inventory / schedule of condition to assess whether the property is, in our opinion, in a reasonable state (subject to fair wear and tear). If necessary we will make any appropriate deductions from the deposit to cover the Tenant’s share of costs for repairs or replacements.
  • Return the Security Deposit to the Tenant at the end of the Tenancy [after he/she vacates the property] provided that he/she has, complied with the terms of the Tenancy, the condition of the property is satisfactory and that the terms of the inventory /schedule of condition are also satisfactory. Any discrepancy will be noted and dealt with in accordance with the Tenancy Deposit scheme.
Note: If you [or a representative] wish to inspect the property after the Tenant has vacated and before we return the Security Deposit to the Tenant then you must do so within five working days from the date the Tenant leaves the property.

General and Safety Information

As a Landlord you are required by law to ensure that your property is safe for any prospective Tenant prior to occupation. The regulations detailed below outline your responsibilities as a Landlord and should be complied with. If you require any assistance or advice in respect of the following information, please contact QuaLETy Ltd.

Should you require assistance in ensuring that the relevant gas/electrical safety inspections are carried out, please contact QuaLETy Ltd – who are able to arrange these safety checks on your behalf.

Gas Safety (Installation and Use) Regulations 1998

Any person letting their property must ensure that all gas appliances or installation pipework is maintained in a safe condition to prevent risk of injury. The appliances and pipework must be checked annually by, an approved, Gas Safe registered contractor and a “Gas Safety Record” obtained – this record must be kept for two years. The Tenant must be given a copy of the record within 28 days of the inspection being carried out, however with a new tenancy the Tenant must be given a copy of the Gas Safety Record at the time they take occupation. If found guilty of non-compliance the Landlord will then have a criminal record and face a fine, imprisonment or both (should a Tenant die as a result then the charge would be manslaughter). It is important that you check the record when receiving it from the Gas Safe contractor to ensure that all gas appliances are listed on the record and that they have been passed as safe.
In addition to the above, the rules brought in by the Deregulation Act 2015 states that if a valid gas safety certificate is not given to tenants prior to the tenancy starting, then no valid Section 21 can be served. At the moment this applies to all tenancies which were started / renewed on or after 1st October 2015.

The Electrical Equipment (Safety) Regulations 1994

All appropriate electrical equipment supplied in a property must comply to safety regulations. Whilst there is no mandatory requirement to undergo testing any person supplying electrical equipment must ensure that it is safe, will not cause danger and satisfies the requirements of the regulations. This requires electrical equipment to be safe and constructed with good engineering practice. Although there is no mandatory requirement to have appliances checked, or any stipulations as to how often the supply or appliances might need to be checked, you should have all electrics (wiring, plugs, sockets etc.) and electrical appliances checked before the commencement of a tenancy and regularly thereafter.

The Furniture and Furnishings (Fire Safety) Regulations 1988 (as amended)

This covers soft furnishings such as mattresses, padded headboards, bed bases, sofas, armchairs, chairs, cushions, etc. Exemptions are furniture or furnishings manufactured before 1950 and after 1989. You will be able to tell if the furniture complies it will have labels attached, if there are no labels then you must provide proof of the date of purchase. You cannot get round this regulation by selling, giving or leaving the furniture for the tenants, as this is still considered supplying. Non-compliance can mean that you will be found guilty of a criminal offence and face a fine, imprisonment, or both

Smoke Alarm and Carbon Monoxide Alarm Regulations 2015

Smoke alarms must be fitted on every storey of a rented property. Carbon monoxide (CO) alarms must be fitted in every room with a solid fuel burning appliance. Alarms must be tested on the start of each tenancy.

Energy Performance Certificates

These became a mandatory requirement for all properties rented out from 1st October 2008 - a property must not be advertised for rent without one. The certificate must be shown to all prospective tenants (except for Houses in Multiple Occupation).
In addition to the above, the rules brought in by the Deregulation Act 2015 state that in England, a Section 21 cannot be served unless an EPC has been provided to the tenants.

Homes (Fitness for Human Habitation) Act 2018

This law was introduced on 20th March 2019 to ensure that all rented accommodation is fit for human habitation and to strengthen tenants’ means of redress against the minority of landlords who do not fulfil their legal obligations to keep their properties safe.
There are no new obligations for landlords under this Act, the legislation requires landlords to ensure that they are meeting their existing responsibilities with regards to property standards and safety.
It makes it clear that landlords must ensure that their property, including any common parts of the buildings, is fit for human habitation at the beginning of the tenancy and throughout, and will apply to the following:

  • Tenancies shorter than 7 years that are granted on or after 20th March 2019
  • Tenancies renewed for a fixed term on or after 20th March 2019
  • All periodic tenancies from 20th March 2020

Tenant Fees Act 2019

From 1st June 2019 landlords or agents will no longer be able to require tenants in the private rented sector in England, or any other persons acting on behalf of a tenant or guaranteeing the rent, to make certain payments in connection with a tenancy.
In essence this covers any fee or charge related to a tenancy except for those expressly permitted in schedule 1 of the Act. Any such payment will be a prohibited payment under the Act. Permitted payments are:

  • Rent
  • A refundable tenancy deposit - capped at no more than 5 weeks rent
  • A refundable holding deposit to reserve a property – capped at no more than 1 week’s rent
  • Payments in the event of a default of the tenant
  • Payments in relation to a tenants request to change their tenancy agreement – capped at £50
  • Payments in relation to a tenants request to terminate tenancy early
  • Payments in respect of utilities, communication services and council tax
  • Right to Rent Checks

    Landlords and agents should check that all adults who live in the property have a right to rent in the UK. This includes everyone over the age of 18, regardless of their nationality, who will use the property as their only or main home, even if they are not named on the tenancy agreement and regardless of whether the tenancy agreement is written, oral or implied.


    As a firm accredited by safeagent, QuaLETy Ltd aims to provide the highest standards of service to all landlords and tenants. To ensure that your interests are safeguarded we offer the following:

    • If you believe you have a grievance, please write in the first instance to Mrs Sandra Savage-Fisher at :
      QuaLETy Ltd, 111 Piccadilly, Manchester, M1 2HY
    • The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days - if we require longer than this timescale we will advise you in writing and confirm our revised response date.
    • If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to Property Redress Scheme

    Client Money Protection

    • QuaLETy Ltd is part of the safeagent Client Money Protection Scheme


    • Tenant placement fee for a single-let property - £550. Includes a written inventory with video backup and the first month’s management charge
    • Tenant placement fee for a multi-let property - £200 per room. Includes a written inventory with video backup
    • Management charge - 12% of the rent

     "Quality in a service or product is not what you put into it.  It is what the client or customer gets out of it" - Peter Drucker

    Advertise you property with us

    QuaLETy offer a wide range of property management services for landlords - from simply finding tenant(s) & letting your property, to providing you with complete property management.

    Why choose QuaLETy?

    • Ethical residential letting and property management service for landlords and tenants in Greater Manchester
    • Specialists in all types of residential property including shared accommodation (HMOs)
    • Free Consultation - your questions answered